Keep it clean with our VIP membership package
Join for one service or several. Choose what you want looked after, from gutters and solar panels to roof, driveway, conservatory and render, and spread the cost with a simple monthly Direct Debit. Your price is frozen for 3 years, and every service comes with our guarantee.
What every member gets
How it works
Choose the services you want covered
An annual clean, plus a free blockage guarantee between cleans.
Improve and maintain optimal generation.
The more often you clean, the more you save.
A moss-free roof, guaranteed.
Clean it once. Keep it clean.
One visit a year keeps it looking fresh.
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Full VIP terms and service schedules
VIP Membership Terms and Conditions
The Master VIP Terms below apply to every VIP member, whichever services you hold. Each service then has its own terms, which you can open below.
Master VIP Terms
1. Who can join
VIP membership is available to existing customers only. Your first clean must be booked and paid for as normal, either in one payment or through our 3-month interest-free option. Your membership can start as soon as your first clean has been carried out, even if you are still making payments under the interest-free option. You do not need to finish those payments first. You have one membership, which can cover any combination of our six VIP services, and one Direct Debit collected through GoCardless, monthly or, if you prefer, as a single annual payment.
Joining window. We encourage you to join as soon as possible after your clean, ideally within 30 days, so that your price freeze and guarantees apply from the start. Whether we accept a later request is at our discretion, and our guarantees start only from the date your membership begins.
2. Two kinds of service
- Pre-funded services (gutter cleaning, solar panel cleaning, conservatory cleaning, wall render cleaning): your monthly payments build towards your next clean, so it is paid for before we return.
- Care services (Roof Care, Driveway & Patio Care): your monthly payments cover ongoing care and your guarantee. They are not a payment towards a future clean.
Your service terms say which kind each of your services is.
3. Payments and arrears
- Pre-funded services: your monthly payments must be up to date to be eligible for your clean. If there is a shortfall before the clean starts, it must be brought up to date first. If your plan is more than 3 months overdue we reserve the right to cancel it with no refund, and we will issue a voucher for the amount you have paid to date to redeem against future services with us. Voucher terms are in clause 4.
- Care services: your visits and guarantee apply while your payments are up to date. If your plan is more than 3 months overdue we may cancel it and your guarantee ends. If we have not yet made a visit, we refund what you have paid as a voucher.
4. Cancelling your membership
You can cancel at any time. We do not refund monthly payments already received.
- Pre-funded services: we work out the payments made towards your next clean and issue a voucher for that amount, which can only be used against future works with us.
- Care services: if we have not yet made a visit, we refund the amount you have paid as a voucher for use with us. Once a visit has been made, no voucher is issued, because payments are for ongoing care rather than a future clean. Your guarantee and visits end on cancellation.
On cancellation you lose the 3-year price freeze and any guarantees, and future jobs are quoted at the current standard price. Any voucher we issue is valid for 18 months from the date it is issued, can only be used against services with us, and cannot be exchanged for cash.
Cooling-off period: whether you sign up at your property, online or by phone, you can cancel within 14 days of signing up and we will refund everything you have paid.
5. 3-year price freeze
Your price is frozen for 3 years from joining, on every VIP service. Before any new price applies after that period we will write to you at least 30 days in advance, and you can cancel without penalty if you do not want to continue at the new price. The freeze applies to the price at the discount tier you held when it was set (see clause 8).
6. Thank-you gift
Your gift depends on the combined annual VIP value of every service you hold.
| Combined annual VIP value | Your gift |
|---|---|
| Under £120 | Entry into our VIP prize draw |
| £120 to £169 | Your choice from our Classic hamper range |
| £170 and over | Your choice from our full hamper range |
7. How your price is worked out
For services priced from your last visit (conservatory, solar, driveway & patio, wall render), your VIP price is based on the exact work carried out at your last visit, including any extras on that invoice. If you would like it worked out differently, please get in touch.
8. Multi-service discount
If you hold more than one VIP service, or add a service later, you receive our standard multi-service discount in force when the service is added. Our tiers are the same ones we use for new jobs, and they are applied to your price before any frequency discount.
- Roof Care and Driveway & Patio Care count towards your number of services.
- If you book a one-off service while your membership is active, the discount comes off that one-off job.
- The discount applies on the basis that your services are carried out together. When we visit, we will carry out as many of your services as we can in the same visit, which may run over more than one day where you hold several services. A service cleaned or visited more than once a year (for example 6-monthly Conservatory or Solar, or the three yearly visits of Driveway & Patio Care) needs only one of its visits each year to take place together with your other services, and its other visits are arranged separately. If you cancel a service, the discount on your remaining services reduces to match.
This replaces the previous standing 10% discount on other services.
9. Access and weather
We need safe access to carry out any visit. If weather prevents a visit, we will rearrange it as soon as we can at no extra charge. If we cannot carry out a visit because access has been blocked or restricted, for example by parked vehicles, scaffolding, skips or locked gates, we will rearrange it at no extra charge the first time only, across your whole membership. If it happens again, we may charge a re-visit fee of £45.
10. Changes to these terms
We may update these terms and will tell you in writing before any change affects you.
Terms for each service
Click a service to open its terms.
Gutter Cleaning VIP (pre-funded)
What you get: one annual clean, split into affordable monthly payments; a 3-year price freeze; free removal of blockages between annual cleans; fixed repairs at £40 + VAT per repair, parts and labour included.
Gutter repairs. Repairs can only be carried out on PVC gutters that can be reached safely from a ladder, for the fixed cost of £40.00 + VAT per repair, parts and labour included. Anything outside that may still be repairable, but we would price it accordingly for the access required. The best way to keep your gutters from needing repair is to have them cleared regularly.
Hedgehog and gutter guards. We do not recommend either product, as we have found them not fit for purpose. If they are fitted after your monthly subscription is set up, there is an extra charge to remove them before cleaning, approximately £30 per elevation depending on access, plus removal costs if you want them taken away and disposed of.
Solar panels. If you have solar panels with pigeon proofing installed, we can offer this membership with no restrictions. If you have solar panels that are not pigeon proofed, we cannot offer the blockage guarantee below, but we can still clear blockages for a set fee of £49 inc. VAT.
Blockage guarantee.
- If you have a blockage within 90 days of your scheduled annual clean, we will bring your annual clean forward, and your next annual clean will be 12 months after that.
- The guarantee covers only the gutters we cleared on your original booking. Additional gutter runs can be added at £6 per month per gutter run.
- We will always try to remove a blockage as soon as possible, but it may take up to 14 days.
- Fair use: a maximum of 3 free blockage removals between annual cleans. Any after that are charged at £50 inc. VAT.
Solar Panel Cleaning VIP (pre-funded)
What you get: you choose how often your panels are cleaned, and the more often, the bigger your discount. Your price is frozen for 3 years.
| Frequency | Your discount | Cleans per year |
|---|---|---|
| Annual | 10% off your last clean price | 1 |
| 6-monthly | 25% off your last clean price, per clean | 2 |
Your price is based on the exact work at your last clean (Master VIP Terms, clause 7). Any multi-service discount is applied first, then your frequency discount.
Exclusions:
- Damage to panels, mountings or wiring that existed before our visit.
- Cleaning does not guarantee any particular electricity output.
- Any change to access from when we did the initial clean may have to be recosted.
Conservatory Cleaning VIP (pre-funded)
What you get: you choose how often your conservatory is cleaned, and the more often, the bigger your discount. Your price is frozen for 3 years.
| Frequency | Your discount | Cleans per year |
|---|---|---|
| Annual | 10% off your last clean price | 1 |
| 6-monthly | 25% off your last clean price, per clean | 2 |
Your price is based on the exact work at your last clean (Master VIP Terms, clause 7), including any extras on that invoice. Any multi-service discount is applied first, then your frequency discount.
Exclusions:
- Repairs to glazing, seals, roof panels or frames. We clean; we do not repair.
- Wear and tear. PVC can discolour naturally over time, and cleaning cannot reverse discolouration or remove scratches, marks or, potentially, deep stains. We clean dirt, traffic film, biofilm and similar build-up.
- Access that is unsafe or blocked, for example by furniture, plants or structures.
- Work beyond what was included at your last clean, unless agreed and priced first.
Wall Render Cleaning VIP (pre-funded)
What you get: one visit a year to keep your render clean, at 50% of the original one-off order value, every year. Your price is frozen for 3 years.
Each year we carry out whichever your render needs: a full clean or a biocide re-treatment, never both. Your price is based on the exact work on your original order (Master VIP Terms, clause 7), including any biocide taken at booking. Any multi-service discount is applied to that price first.
Guarantee: while your membership is active, your render is guaranteed biofilm-free at the time of each annual visit for the elevations covered by your original order.
Exclusions:
- Render that is cracked, blown, crumbling or in poor condition. We clean; we do not repair.
- Elevations or areas not included in your original order.
Roof Care and Roof Care+ (care package)
What you get: a care and monitoring package for your roof, priced by the size of your property. Your price is frozen for 3 years. Payments cover ongoing care and your guarantee, not a future clean.
| Roof Care | Roof Care+ | |
|---|---|---|
| Visits per year | 1, at month 12 | 2, at month 6 and month 12 |
| Gutter inspection and clearance | Once a year | Once a year, at the month-6 visit |
| Biofilm and algae check, with biocide re-treatment where needed | Every visit | Every visit |
| Blockage guarantee | Continuous from the date of your roof clean to month 12 | Continuous, all year |
| Full roof inspection by drone | No | Yes, at the month-12 visit |
Moss-free guarantee. While your membership is active, your roof is guaranteed free of visible moss. A green film or tint of algae between visits is normal and can reappear within weeks of treatment, so it is not a breach of the guarantee. We check for it at each visit and re-treat any elevation that needs it.
We are roof cleaners, not roofers. The drone inspection gives you information you can pass to a roofer if something needs attention. It does not include roof repairs, and we do not diagnose or fix structural roofing problems.
Exclusions:
- Roof repairs of any kind, including tiles, flashings, valleys and felt.
- Moss or algae on elevations not cleaned at your original roof clean.
- Roofs we cannot access safely, for example where scaffold would be needed. We will ascertain this before your plan starts, and any such work would be quoted separately.
- Blockage guarantee response times and fair use follow the gutter cleaning terms.
If you cancel: if we have not yet made a visit, we refund the amount you have paid as a voucher for use with us. Once a visit has been made, no voucher is issued. Your visits and guarantee end, and future work is quoted at standard one-off prices.
Driveway & Patio Care and Care+ (care package)
What you get: clean it once properly, then keep it that way for as long as you are a member. Three visits a year, every 4 months, on both tiers. Your price is frozen for 3 years. Payments cover ongoing care, not a future clean.
| Care | Care+ | |
|---|---|---|
| Visits per year | 3, every 4 months | 3, every 4 months |
| Each visit | Whatever is needed: weed treatment or removal, biocide only if regrowth is visible, a rinse if genuinely dirty, or re-sanding of joints where required | Everything in Care |
| Standing biocide treatment | No | Once a year as standard, whether or not regrowth is visible |
| Guarantee | None | Guaranteed biofilm-free |
A visit is never a full pressure-wash re-clean. We do not seal driveways or patios. Your price is based on your original one-off clean (Master VIP Terms, clause 7), including any extras on that invoice.
Exclusions:
- Re-grouting of joints. This may be offered as a separate paid service.
- Damaged, loose or failing surfaces, including crumbling concrete or lifting block paving.
- Areas not included in your original clean.
- Deep staining such as oil or rust, unless priced separately.
If you cancel: if we have not yet made a visit, we refund the amount you have paid as a voucher for use with us. Once a visit has been made, no voucher is issued. Your visits and guarantee end, and future work is quoted at standard one-off prices.